A product’s journey isn’t always finished at the point of sale. Many times, products will move upstream the supply chain for returns, repairs, refurbishment, or warranty claims.
Such aftermarket services can be difficult to manage when supply chain operations are highly fragmented. As goods are exchanged between shipping, distribution, internal services, contractors and suppliers, you may be left with:
How can you optimize the reverse logistics process in a way that protects your business?
Powered by blockchain, our innovative connectivity mesh unites data from all stakeholders in real time, providing complete transparency.
Our artificial intelligence (AI) and machine learning (ML) models transform holistic supply chain data into analytic insights and prescriptive recommendations—downstream and up.
In reverse logistics, each stakeholder often uses their own systems to manage their respective role in the supply chain.
From the resulting silos, uncertainties can emerge around a product’s status, location, authenticity or eligibility, hindering aftermarket service.
Using blockchain, the ERA platform provides a digitized and decentralized record of a product’s entire lifecycle. These permanent and traceable records enable enhanced visibility, trust and collaboration at each step of the aftermarket journey.
ERA includes an RMA & returns management application for reverse logistics functions such as:
Manage all returns operations from product acceptance to transportation
Validate authenticity through historical data such as serial numbers
Verify claims with original manufacturer or supplier policies
Aftermarket services require coordination with contractors and subcontractors, as well as suppliers of parts and components.
In siloed supply chains, manual processes and limited visibility between partners make these varied relationships even more complex.
Omnichain ERA’s supplier integration & management application offers API integrations into your suppliers, contractors, subcontractors and other partners—allowing everyone to work cohesively on product repairs and refurbishment. You get real-time, accurate information to:
Ensure parts or component availability
Anticipate increased demand for specific parts
Prevent service delays
Monitor the status of repairs
Confirm repairs are done with OEM-grade materials
improvement in forecast accuracy
increase in operational efficiency
increase in working capital
improvements in customer satisfaction